Terms and Conditions

All tours are non-transferable and non-refundable. However, if after Normandy Sightseeing Services (NSS) has confirmed acceptance of your booking and you wish to change the dates of your tour we will do our best to accommodate your wishes. Any changes requested after eight weeks prior to commencement may at the discretion of NSS be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.

 

All cancellations must be notified in writing (including email). If you cancel your tour more than 60 days from the start date of your tour all funds will be refunded less your deposit. If you cancel your tour less than 60 days before your tour is scheduled to commence you shall receive no refund. (Please note that if the reason for cancellation is covered by your travel insurance you may be able to reclaim these charges from your insurer).

 

There may be circumstances in which we have to cancel your tour and if this should occur we will return to you all the money you have paid to NSS or offer you an alternative tour. However if the reason for cancellation results from any event beyond our reasonable control including but not limited to hostilities, political unrest, war or warlike activity, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, epidemic or health risk, on advice from any environmental health office or government body, technical problems to transport, airport closures, adverse weather conditions then no refund will be made but you should be able to reclaim any payment already made through your travel insurance.

 

NSS reserves the unconditional right to refuse a booking or terminate a tour in the event of conduct which in the exclusive opinion of any of its employees or principals is likely to cause distress, damage, danger, annoyance, or damage to property belonging to members of your party, employees of NSS, any third party. This includes your failure to advise NSS of any medical condition or disability as described below. If your tour is terminated as a result of any of the conduct described in this paragraph, NSS will not be responsible for any loss, cost, expense or damage sustained by you or any person in your party as a result thereof.

 

If you have any special need, including any disability, NSS will be pleased to accept your booking insofar as we can accommodate you in our vehicles. Any disability or special requirements must be notified to NSS in writing at the time of booking. You should also be aware that although many sites cater for wheelchairs, there may still be steps or stairs and some sites visited may not be accessible to those with mobility needs.

 

NSS is insured in respect of public liability. The company accepts liability for personal injury or death arising out of its negligence or for loss arising out of any breach of contract on its part, but will not be liable for any consequential or purely economic loss whatsoever.

It is understood that by booking a tour with NSS you have read, understood and agree to the terms and conditions as outlined on this page.